{"id":939,"date":"2016-10-06T16:27:56","date_gmt":"2016-10-06T15:27:56","guid":{"rendered":"http:\/\/feverbee.clients.studioscully.com\/?p=939"},"modified":"2016-10-06T16:27:56","modified_gmt":"2016-10-06T15:27:56","slug":"overview","status":"publish","type":"post","link":"https:\/\/www.feverbee.com\/superuser\/overview\/","title":{"rendered":"Introduction"},"content":{"rendered":"<section class=\"content standard\"><div><\/p>\n<p><aside class=\"\"><\/p>\n<h1><\/h1>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1533\" src=\"https:\/\/www.feverbee.com\/superuser\/wp-content\/uploads\/sites\/4\/2016\/10\/feverbee-logo-yellow-1.png\" width=\"116\" height=\"100\" \/><\/p>\n<h1 style=\"text-align: center\">Introduction<\/h1>\n<h5 style=\"text-align: center\">Building Superuser Programs That Succeed<\/h5>\n<p><\/aside><\/p>\n<p><article class=\"\"><\/p>\n<h3>It is amazing how many superuser programs fail. They fail because they lack the right kind of ongoing support or because they were never properly planned to start with.<\/h3>\n<h3>Organizations panic when there are too many questions going unanswered in their support community or because they aren\u2019t getting enough new business from current referrals. They round up a group of community members, give them a task and expect the details to take care of themselves.<\/h3>\n<h3>If that\u2019s what you\u2019re doing, you\u2019re doing it wrong.<\/h3>\n<p><\/article><\/p>\n<p><\/div><\/section>\n<section class=\"content standard\"><div><\/p>\n<p><aside class=\"\"><br \/>\n<div class=\"tweet\">\r\n\t<a href=\"https:\/\/twitter.com\/intent\/tweet?text=Our+research+at+%40feverbee+shows+that+most+superuser+programs+fail+because+they+were+never+properly+planned.+%23cmgr&amp;url=https:\/\/www.feverbee.com\/superuser\/overview\/\" target=\"_blank\">\r\n\t\t<span class=\"tweetOuter\"><\/span>\r\n\t\t<span class=\"tweetInner\">\r\n\t\t\t<h3>\"Our research at @feverbee shows that most superuser programs fail because they were never properly planned.\"<\/h3>\r\n\t\t\t<span class=\"clickToTweet\"><span class=\"tweetButton\">&nbsp;<\/span><p class=\"tweetLink\">Click to Tweet<\/p><\/span>\r\n\t\t<\/span>\r\n\t\t<span class=\"tweetOuter tweetBottom\"><\/span>\r\n\t<\/a>\r\n<\/div><br \/>\n<\/aside><\/p>\n<p><article class=\"\"><\/p>\n<p>Programs that go the distance have carefully defined goals, robust structure, well documented processes and ongoing management. Their success is demonstrated using metrics which are tied directly to organizational objectives and they have the support of all key stakeholders.<\/p>\n<p>Sound familiar? It should, because it\u2019s the same planning that goes into successful online communities.<\/p>\n<p>So what does doing it right look like?<\/p>\n<p>In this resource we break down and examine many programs \u2013 both successful and unsuccessful \u2013 in an effort to help arm you with the information required to design, build and run a successful program of your own.<\/p>\n<p>We hope you find it useful.<\/p>\n<p><\/article><\/p>\n<p><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[2,1],"tags":[],"class_list":["post-939","post","type-post","status-publish","format-standard","hentry","category-uncategorised","category-uncategorized"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.feverbee.com\/superuser\/wp-json\/wp\/v2\/posts\/939","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.feverbee.com\/superuser\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.feverbee.com\/superuser\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.feverbee.com\/superuser\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.feverbee.com\/superuser\/wp-json\/wp\/v2\/comments?post=939"}],"version-history":[{"count":0,"href":"https:\/\/www.feverbee.com\/superuser\/wp-json\/wp\/v2\/posts\/939\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.feverbee.com\/superuser\/wp-json\/wp\/v2\/media?parent=939"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.feverbee.com\/superuser\/wp-json\/wp\/v2\/categories?post=939"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.feverbee.com\/superuser\/wp-json\/wp\/v2\/tags?post=939"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}