{"id":1951,"date":"2017-06-19T00:59:40","date_gmt":"2017-06-19T00:59:40","guid":{"rendered":"http:\/\/feverbee.staging.wpengine.com\/superusers\/?p=1951"},"modified":"2017-06-19T00:59:40","modified_gmt":"2017-06-19T00:59:40","slug":"external-documentation","status":"publish","type":"post","link":"https:\/\/www.feverbee.com\/superuser\/external-documentation\/","title":{"rendered":"External Documentation"},"content":{"rendered":"<section class=\"content standard\"><div><\/p>\n<p><aside class=\"\"><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1533\" src=\"https:\/\/www.feverbee.com\/superuser\/wp-content\/uploads\/sites\/4\/2016\/10\/feverbee-logo-yellow-1.png\" width=\"116\" height=\"100\" \/><\/p>\n<h1 style=\"text-align: center\">External Documentation<\/h1>\n<h5 style=\"text-align: center\">Documentation<\/h5>\n<p><\/aside><\/p>\n<p><article class=\"\"><\/p>\n<h3>To get high quality applicants you need good external documentation outlining benefits, expectations, access criteria and the selection process. Arm your audience with enough information to make an informed decision about whether they will be a good fit for the program. Communicate the existence and value of your program so that existing ambassadors feel empowered and legitimized. Make wider community members aspire to join.<\/h3>\n<p>Let\u2019s look at some different examples of public facing documentation.<\/p>\n<p>Autodesk has published a great program overview for their <a href=\"http:\/\/www.autodesk.com\/expert-elite\/overview\">Expert Elite program<\/a>, including a revision date to demonstrate how up-to-date the information is.<\/p>\n<p>The documentation for the <a href=\"https:\/\/community.ee.co.uk\/t5\/Who-s-who\/How-to-become-an-EE-Community-Star\/td-p\/455233\">EE Community Stars<\/a> is a bit more casual.<\/p>\n<p>Google\u2019s <a href=\"https:\/\/topcontributor.withgoogle.com\/\">Top Contributor<\/a> site is slick and they do an excellent job of highlighting the benefits of joining the program, but the rest is a bit light on details.<\/p>\n<p>The <a href=\"http:\/\/pages.ebay.com\/help\/sell\/top-rated.html\">Ebay Top Sellers<\/a> program has plenty of documentation, although it\u2019s a bit text heavy and hard to read.<\/p>\n<p>Allrecipes takes an FAQ approach to the documentation of their <a href=\"http:\/\/dish.allrecipes.com\/customer-service\/faq-allstars\/\">Allrecipes Allstars<\/a> program, allowing potential joiners to quickly access information in an easy to follow format.<\/p>\n<p>Salesforce offers a comprehensive and detailed account of the official terms of their <a href=\"http:\/\/www.salesforce.com\/mvp\/\">MVP Program<\/a>.<\/p>\n<p>New Relic\u2019s documentation for its <a href=\"https:\/\/newrelic.com\/community\/ambassador\">Datanauts<\/a> program is presented via an attractive visual menu that is at first glance light on details.<\/p>\n<p>Scoop have recently overhauled their <a href=\"https:\/\/blog.takescoop.com\/want-to-be-our-next-scoop-company-captain-371cdf0030ff#.ye7dz9ei1\">Company Captain<\/a> program after realising that the lack of documentation was detrimental to the success of the program. Their initial focus was on getting as many people as possible without ensuring they were a good fit and the result was a lack of cohesion among members. That focus has now changed to concentrate on the quality of applicants and strong documentation is key to that. You need to clearly communicate what skills and characteristics you are looking for in your members.<br \/>\n<\/article><\/p>\n<p><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1951","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.feverbee.com\/superuser\/wp-json\/wp\/v2\/posts\/1951","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.feverbee.com\/superuser\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.feverbee.com\/superuser\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.feverbee.com\/superuser\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.feverbee.com\/superuser\/wp-json\/wp\/v2\/comments?post=1951"}],"version-history":[{"count":0,"href":"https:\/\/www.feverbee.com\/superuser\/wp-json\/wp\/v2\/posts\/1951\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.feverbee.com\/superuser\/wp-json\/wp\/v2\/media?parent=1951"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.feverbee.com\/superuser\/wp-json\/wp\/v2\/categories?post=1951"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.feverbee.com\/superuser\/wp-json\/wp\/v2\/tags?post=1951"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}