Sprinklr Community is a comprehensive, customisable customer engagement platform. Most frequently used for customer support communities.
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Sprinklr Community
Sprinklr Community is a comprehensive, customisable customer engagement platform. Most frequently used for customer support communities.
2007
- Key mover in the customer support space
- Gamification out of the box
- Integrates with many other customer support products
- Social knowledge base
- Encourages peer-to-peer support
- Easily customizable to match company branding
- Private communities, content categories, and conversations
- Private internal notes on conversations and ability to route issues to your team
- Ability to create custom content and user filters around various metrics
- More expensive than competitive products
- Slow to fix acknowledged bugs
- Suboptimal rich text editor
- No customisable widgets
Pricing
10000.00
- No pricing information available
1 Year
No
No free trial
None
None
None
None
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Details
Enterprise
None
Support package
SAAS (Single Tenant)
- Canned Reports
- Customizable Reports
- Realtime data visualization
- Supports Google Analytics
- Download CSV detail data
Medium
API’s available
- Social sign-up (Google)
- Social sign-up (Twitter)
- Social sign-up (Facebook)
- Social sign-up (Other)
- SSO (native or 3rd party)
Notable Clients
Features
Analytics / Reporting toolsAutomated community tour for newcomersAutomation rulesBloggingCase ManagementDirectoriesDiscussions / Activity FeedDocument CollaborationDocument PreviewsDocument SharingDocument UploadsEvents Calendar with RegistrationGroups (Public, Private, Secret)Knowledge BaseMention by @name
Mentor / volunteer matchingMicrositesMobile AppModeration toolsPermissions configurable by rolePersonalizationPollsPrivate Messaging / NotificationsQuestions (with ability to mark questions correct)Ratings and reviewsResponsive designSEO friendly linksSpam control toolsTask Management
Customer Reviews of Sprinklr Community
Reviews Summary
4.0 out of 5
- Easy to use content types
- Predesigned statuses to show content status
- Voting capabilities on ideas
- Smart WYSIWYG Editor
- Great Search Functionality
- The predesigned statuses don't always meet your needs
- Not very customizable homepage/design
- Slow to roll out new features.
- Slow to fix bugs.
- Does not allow sharing of files–says to use Box as a workaround, but for companies supporting Enterprise customers, that often doesn't work as 3rd party filesharing apps are frequently blocked by IT departments.
Latest Reviews
Great Platform for Customer Service & Ideation
As a disclaimer, I used Sprinklr when it was GetSatisfaction, so some functionality may have changed in the last couple years.
This platform is top notch for Q&A and ideation. It's bas... Read Full Review
March 20, 2017 | Kristen Gastaldo
Great for gathering feedback and providing light support; restricted in too many ways
Get Sat is a great platform if your primary needs are providing light support (questions and answers that require no sharing of attachments or sharing of code) and gathering product feedback. We tried... Read Full Review
March 6, 2017 | Kristina King