Sprinklr Community is a comprehensive, customisable customer engagement platform. Most frequently used for customer support communities.

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Overview

Sprinklr Community
Sprinklr Community is a comprehensive, customisable customer engagement platform. Most frequently used for customer support communities.
2007
  • Key mover in the customer support space
  • Gamification out of the box
  • Integrates with many other customer support products
  • Social knowledge base
  • Encourages peer-to-peer support
  • Easily customizable to match company branding
  • Private communities, content categories, and conversations
  • Private internal notes on conversations and ability to route issues to your team
  • Ability to create custom content and user filters around various metrics
  • More expensive than competitive products
  • Slow to fix acknowledged bugs
  • Suboptimal rich text editor
  • No customisable widgets
Sprinklr Community

Pricing

10000.00
  • No pricing information available
1 Year
No
No free trial
None
None
None
None
None

Details

Enterprise
None
Support package
SAAS (Single Tenant)
  • Canned Reports
  • Customizable Reports
  • Realtime data visualization
  • Supports Google Analytics
  • Download CSV detail data
Medium
API’s available
    • Social sign-up (Google)
    • Social sign-up (Twitter)
    • Social sign-up (Facebook)
    • Social sign-up (Other)
    • SSO (native or 3rd party)

    Notable Clients

    Features

    Analytics / Reporting toolsAutomated community tour for newcomersAutomation rulesBloggingCase ManagementDirectoriesDiscussions / Activity FeedDocument CollaborationDocument PreviewsDocument SharingDocument UploadsEvents Calendar with RegistrationGroups (Public, Private, Secret)Knowledge BaseMention by @name
    Mentor / volunteer matchingMicrositesMobile AppModeration toolsPermissions configurable by rolePersonalizationPollsPrivate Messaging / NotificationsQuestions (with ability to mark questions correct)Ratings and reviewsResponsive designSEO friendly linksSpam control toolsTask Management

    Customer Reviews of Sprinklr Community

    Reviews Summary

    Star Rating
    4.0 out of 5
    • Easy to use content types
    • Predesigned statuses to show content status
    • Voting capabilities on ideas
    • Smart WYSIWYG Editor
    • Great Search Functionality
    • The predesigned statuses don't always meet your needs
    • Not very customizable homepage/design
    • Slow to roll out new features.
    • Slow to fix bugs.
    • Does not allow sharing of files–says to use Box as a workaround, but for companies supporting Enterprise customers, that often doesn't work as 3rd party filesharing apps are frequently blocked by IT departments.
    * Taken from our most recent reviews

    Latest Reviews

    Person

    Star Rating Great Platform for Customer Service & Ideation

    As a disclaimer, I used Sprinklr when it was GetSatisfaction, so some functionality may have changed in the last couple years.

    This platform is top notch for Q&A and ideation. It's b... Read Full Review

    Person

    Star Rating Great for gathering feedback and providing light support; restricted in too many ways

    Get Sat is a great platform if your primary needs are providing light support (questions and answers that require no sharing of attachments or sharing of code) and gathering product feedback. We tried... Read Full Review

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    All Customer Reviews

    Person

    Star Rating Great Platform for Customer Service & Ideation

    As a disclaimer, I used Sprinklr when it was GetSatisfaction, so some functionality may have changed in the last couple years.

    This platform is top notch for Q&A and ideation. It's basic - you can have a question, a problem, or an idea. All of these content types have predesigned statuses (answered, solved, etc).

    The backend is a huge selling point for community managers. It easily lets you assign topics to certain employees and the analytic query tool is outstanding.

    • Easy to use content types
    • Predesigned statuses to show content status
    • Voting capabilities on ideas
    • Smart WYSIWYG Editor
    • Great Search Functionality
    • Powerful out of the box analytics
    • Assign topics to employees
    • Query tool for LITERALLY everything
    • Easy to use, right away
    • The predesigned statuses don't always meet your needs
    • Not very customizable homepage/design
    Person

    Star Rating Great for gathering feedback and providing light support; restricted in too many ways

    Get Sat is a great platform if your primary needs are providing light support (questions and answers that require no sharing of attachments or sharing of code) and gathering product feedback. We tried to make it work because it's pretty easy to use and the Manage dashboard is great. However, there were too many cons to continue investing in it, especially when they raised the price without introducing new features.

    • Easy to roll out—not much configuration needed.
    • The Manage interface for moderation is great.
    • The ability to export conversations based on a WYSIWYG filter is aces.
    • They include Feverbee training with initial purchase, which is helpful for new community managers.
    • Slow to roll out new features.
    • Slow to fix bugs.
    • Does not allow sharing of files–says to use Box as a workaround, but for companies supporting Enterprise customers, that often doesn't work as 3rd party filesharing apps are frequently blocked by IT departments.
    • The rich text editor is terrible, with many acknowledged issues that go unfixed.
    • After purchase by Sprinklr, they seemed to stop updating the app and I never heard from my CSM.
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