Sprinklr Community is a comprehensive, customisable customer engagement platform. Most frequently used for customer support communities.
View Profile Submit ReviewOverview
- Key mover in the customer support space
- Gamification out of the box
- Integrates with many other customer support products
- Social knowledge base
- Encourages peer-to-peer support
- Easily customizable to match company branding
- Private communities, content categories, and conversations
- Private internal notes on conversations and ability to route issues to your team
- Ability to create custom content and user filters around various metrics
- More expensive than competitive products
- Slow to fix acknowledged bugs
- Suboptimal rich text editor
- No customisable widgets

Pricing
- No pricing information available
Details
- Canned Reports
- Customizable Reports
- Realtime data visualization
- Supports Google Analytics
- Download CSV detail data
- Social sign-up (Google)
- Social sign-up (Twitter)
- Social sign-up (Facebook)
- Social sign-up (Other)
- SSO (native or 3rd party)
Notable Clients
Features
Customer Reviews of Sprinklr Community
Reviews Summary

4.0 out of 5
- Easy to use content types
- Predesigned statuses to show content status
- Voting capabilities on ideas
- Smart WYSIWYG Editor
- Great Search Functionality
- The predesigned statuses don't always meet your needs
- Not very customizable homepage/design
- Slow to roll out new features.
- Slow to fix bugs.
- Does not allow sharing of files–says to use Box as a workaround, but for companies supporting Enterprise customers, that often doesn't work as 3rd party filesharing apps are frequently blocked by IT departments.
Latest Reviews
Great Platform for Customer Service & Ideation
As a disclaimer, I used Sprinklr when it was GetSatisfaction, so some functionality may have changed in the last couple years.
This platform is top notch for Q&A and ideation. It's bas... Read Full Review
March 20, 2017 | Kristen Gastaldo
Great for gathering feedback and providing light support; restricted in too many ways
Get Sat is a great platform if your primary needs are providing light support (questions and answers that require no sharing of attachments or sharing of code) and gathering product feedback. We tried... Read Full Review
March 6, 2017 | Kristina King