- Easy to manage and update basic pages without admin/development resource.
- Easy to connect to data objects within Salesforce itself.
- Regular updates with new features and feature enhancements.
- Flexibility of add ons and integrations via Salesforce's AppExchange.
- Easy to begin a new community out-of-the-box.
- Multiple language features.
- Scalable and flexible.
- Heavy development resource required to build components that don't come out-of-the-box.
- Very expensive to build and maintain.
- Flexibility of the standard components is limited and presents the occasional UX challenge.
- Limited number of templates.
- Lacking basic content types out-of-the-box including video, ideas, blog/blog posts.
- Category-based content organization, while scalable, quickly becomes a mess.
- Analytics very difficult to set up to be effective.
- Updates to the platform can break custom-built functionality.
- 20k to 100k: $48k
- 100k+: $120k
- Limited: $40k to $100k
- Medium: $100k to $250k
- High: $250k to $500k
- Two-factor authentication
- Login IP Ranges
- SSAE 16 SOC 1 audits
- SSAE 16 SOC 2 audits
- SSAE 16 SOC 3 audits
- TRUSTe (US-EU compliant)
- CSA STAR
- ISO 27001/27018
- Canned Reports
- Customizable Reports
- Predictive analytics
- Realtime data visualization
- Supports Google Analytics
- API for integration/selective exports
- 2500+ AppExchange apps
- Mobile SDK
- Google Drive
- Social sign-up (Google)
- Social sign-up (Twitter)
- Social sign-up (Facebook)
- Social sign-up (Other)
- SSO (native or 3rd party)
Customer Reviews of SalesForce
3.0 out of 5
- Easy to customize
- Native integration with Service Cloud
- Intuitive User Interface
- Ability to build endless custom components
- Custom objects
- OOTB search is limited
- OOTB objects are limited
- @ mentioning functionality not as robust as Jive
- Inability to embed video into certain objects a limiting factor
- Inability to view source on certain objects a limiting factor
So Salesforce are probably in the slow starter lane in terms of maturity, however with every release (3 a year I seem to recall) the Community Cloud platform gets better and better.
We cu... Read Full Review
March 22, 2017 | Nick Emmett