More than just a single product – it's a complete integrated solution for managing all interactions with your customers and prospects, designed to help your organisation grow and succeed.
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- Easy to manage and update basic pages without admin/development resource.
- Easy to connect to data objects within Salesforce itself.
- Regular updates with new features and feature enhancements.
- Flexibility of add ons and integrations via Salesforce's AppExchange.
- Easy to begin a new community out-of-the-box.
- Multiple language features.
- Scalable and flexible.
- Heavy development resource required to build components that don't come out-of-the-box.
- Very expensive to build and maintain.
- Flexibility of the standard components is limited and presents the occasional UX challenge.
- Limited number of templates.
- Lacking basic content types out-of-the-box including video, ideas, blog/blog posts.
- Category-based content organization, while scalable, quickly becomes a mess.
- Analytics very difficult to set up to be effective.
- Updates to the platform can break custom-built functionality.
Pricing
- 20k to 100k: $48k
- 100k+: $120k
- Limited: $40k to $100k
- Medium: $100k to $250k
- High: $250k to $500k
Details
- Two-factor authentication
- Login IP Ranges
- SSAE 16 SOC 1 audits
- SSAE 16 SOC 2 audits
- SSAE 16 SOC 3 audits
- TRUSTe (US-EU compliant)
- CSA STAR
- HIPAA
- ISO 27001/27018
- FedRAMP
- PCI-DSS
- Canned Reports
- Customizable Reports
- Predictive analytics
- Realtime data visualization
- Supports Google Analytics
- Omniture
- API for integration/selective exports
- E-Commerce
- 2500+ AppExchange apps
- Mobile SDK
- SharePoint
- OneDrive
- Google Drive
- Social sign-up (Google)
- Social sign-up (Twitter)
- Social sign-up (Facebook)
- Social sign-up (Other)
- SSO (native or 3rd party)
Notable Clients
Features
Customer Reviews of SalesForce
Reviews Summary
3.0 out of 5
- Very customisable if you have a team of dedicated developers
- Availability and performance
- Templates and OOTB components ease deployment and make maintenance fast and easy
- HTML/CSS components make most customization of the community experience a self-sufficient exercise
- Audience Targeting is great but is dependent on good, clean CRM data
- Difficult to use for non-technical resources
- Out of the box templates are limited
- Search and Knowledge has not met our needs, so we moved to Search Unify for better federated and faceted search
- Reporting has limits - no topic related reporting and no member 360 reporting - I created custom report types and merge reports in Access for a 360 view
- Need a better GDPR solution for Google Analytics integration
Latest Reviews
Difficult to manage for non-technical users
Out of the box functionality is very limited
Company need to hire Salesforce experienced staff to manage platform and build basic community functionality Read Full Review
January 19, 2022 | Anonymous
Overall very good, but always room for improvement
We've been on Community Cloud for nearly 3 years and with over 50,000 registered members, it's been an excellent platform for our customers and partners with near perfect availability and performance.... Read Full Review
June 14, 2019 | Leo Daley
Salesforce Community Cloud is THE Future
We just completed a major migration from Jive to Salesforce CC. With support from the Salesforce Community Cloud team and 7Summits, our Community looks and functions like a world class solution for o... Read Full Review
February 8, 2019 | Andrew Mishalove