Online Community Software and Platforms

Crowdstack (formerly Hoop.la)

Star Rating

Crowdstack is a flexible, feature-rich SaaS platform for branded online communities. It provides a cohesive environment for your people to share, interact, provide feedback, and converse.

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Overview

Crowdstack (formerly Hoop.la)
Crowdstack is a flexible, feature-rich SaaS platform for branded online communities. It provides a cohesive environment for your people to share, interact, provide feedback, and converse.
2011
  • Excellent support
  • Customisable and flexible
  • Feature rich, including inbuilt blog/content management
  • Support for SSO
  • Advanced analytics (including community health reporting)
  • Widget based setup means that the interface is highly customisable and flexible
  • Automation workflows are a powerful tool for driving motivation
  • Built-in chat functionlity
  • Steep learning curve
  • User documentation not extensive
  • Not open-source so customisations have to go through Hoop.la
  • Pricing is capped by member number in private communities (so growth comes at a cost)
  • Hoop.la branding at lower pricing tiers
Crowdstack (formerly Hoop.la)

Pricing

91138.00
  • 0 to 10m per month (public) or 2k users (private) $4,950
  • 10 to 16m per month (public) or 4k users (private) $7,450
  • 10 to 16m per month (public) or 4k users (private) $7,450
  • 16 to 30m per month (public) or 8k users (private) $10,750
  • 30 to 50m per month (public) or 15k users (private) $17,500
1 Year
No
No free trial
Discount for certified non profits: 10% on all recurring fees (excludes one-time and setup fees)
  • Single Sign On (SSO): No charge, assuming using one of our supported integrations (SAML 2.0 or OpenID 2.0).
  • Premium Security: $4,500/month plus $7,500 setup fee
  • International Data Centres (outside US): $2,300 per month per centre, plus $10,750 setup fee per centre, plus a 17% premium on all usage fees.
  • Multi Site: $3,750/month for unlimited sites, plus $6,500 setup fee per site added (after initial site).
  • Initial set-up fee: $19,750
  • Compulsory Basic Support: $999/month
  • Optional upgrade to Standard Support: $1,999/month
  • Optional upgrade to Premium Support: $2,750/month
  • Remove Hoop.la branding: $750/month

Details

Both
  • Two-factor authentication
  • U.S. – Swiss Safe Harbor
  • HIPAA
  • Secure data centers
Support package
SAAS (Single or Multi-Tenant)
  • Canned Reports
  • Supports Google Analytics
  • Omniture
  • Download CSV detail data
  • API for integration/selective exports
Medium
API’s available
  • Surveys
  • Social sign-up (Google)
  • Social sign-up (Twitter)
  • Social sign-up (Facebook)
  • Social sign-up (Other)
  • SSO (native or 3rd party)

Notable Clients

Features

Analytics / Reporting toolsAutomated community tour for newcomersAutomation rulesBloggingCase ManagementDirectoriesDiscussions / Activity FeedDocument CollaborationDocument PreviewsDocument SharingDocument UploadsEvents Calendar with RegistrationGroups (Public, Private, Secret)Knowledge BaseMention by @name
Mentor / volunteer matchingMicrositesMobile AppModeration toolsPermissions configurable by rolePersonalizationPollsPrivate Messaging / NotificationsQuestions (with ability to mark questions correct)Ratings and reviewsResponsive designSEO friendly linksSpam control toolsTask Management

Customer Reviews of Crowdstack (formerly Hoop.la)

Reviews Summary

Star Rating
5.0 out of 5
  • - All the tools you need
  • - Easy setup
  • - In depth customization available
  • - Mobile friendly
  • Excellent support - prompt, responsive, and willing to drill-down to the real requirement rather than just the stated need. They are always there when you need them.
  • - It cannot make me coffee :-)
  • True customizations to the core platform are only available in Enterprise platform.
  • Extra cost to remove Hoop.la branding from site.
  • Limited flexibility on design
  • No instant messaging
* Taken from our most recent reviews

Latest Reviews

Person

Star Rating Top notch white label social networking!

Hoopla has been a great platform with excellent tools for managing and growing our community. We have close to 4k users on the site and it grows each day, much of that is attributed to the quality of ... Read Full Review

March 30, 2017 | Bill Bradbury

Person

Star Rating Solid as a Rock

The people at Social Strata (Hoop.la) understand what it takes to make, nurture, and grow a community. Read Full Review

March 19, 2017 | Anonymous

Person

Star Rating Great platform for community-of-practice social network

It's easy to use; the team is responsive and will make improvements; customer support is fantastic; all its bells and whistles work extremely well for our goals. Read Full Review

March 13, 2017 | jane stevens

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All Customer Reviews

Person

Star Rating Top notch white label social networking!

March 30, 2017 | Bill Bradbury

Hoopla has been a great platform with excellent tools for managing and growing our community. We have close to 4k users on the site and it grows each day, much of that is attributed to the quality of the platform. The interactions with staff are always fast, friendly and helpful. The platform allows for relatively inexperienced users to manage the site as well as power users who can take it to another level if they choose to.

  • - All the tools you need
  • - Easy setup
  • - In depth customization available
  • - Mobile friendly
  • - It cannot make me coffee :-)
Person

Star Rating Solid as a Rock

March 19, 2017 | Anonymous

The people at Social Strata (Hoop.la) understand what it takes to make, nurture, and grow a community.

  • Excellent support - prompt, responsive, and willing to drill-down to the real requirement rather than just the stated need. They are always there when you need them.
  • Rock solid - we were on another Social Strata platform for over 12 years, and recently migrated two of our communities to Hoop.la.
  • Proactive and responsive development. They keep adding features that their customers need, both anticipated and requested.
  • Dedication to excellence that shows through in every interaction.
  • Lots of flexibility within the platform.
  • If you know CSS, JavaScript, or jQuery you can customise the standard templates extensively.
  • Question Shark feature is excellent.
  • Automation feature (Recipes) is powerful.
  • Reasonable cost for feature expedites.
  • True customizations to the core platform are only available in Enterprise platform.
  • Extra cost to remove Hoop.la branding from site.
Person

Star Rating Great platform for community-of-practice social network

March 13, 2017 | jane stevens

It's easy to use; the team is responsive and will make improvements; customer support is fantastic; all its bells and whistles work extremely well for our goals.

  • Easy to use
  • Easy to learn
  • Hoop.la team is responsive
  • Customer support is fantastic
  • Great platform for a community-of-practice social network
  • Limited flexibility on design
  • No instant messaging
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