Crowdstack is a flexible, feature-rich SaaS platform for branded online communities. It provides a cohesive environment for your people to share, interact, provide feedback, and converse.
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Crowdstack (formerly Hoop.la)
Crowdstack is a flexible, feature-rich SaaS platform for branded online communities. It provides a cohesive environment for your people to share, interact, provide feedback, and converse.
2011
- Excellent support
- Customisable and flexible
- Feature rich, including inbuilt blog/content management
- Support for SSO
- Advanced analytics (including community health reporting)
- Widget based setup means that the interface is highly customisable and flexible
- Automation workflows are a powerful tool for driving motivation
- Built-in chat functionlity
- Steep learning curve
- User documentation not extensive
- Not open-source so customisations have to go through Hoop.la
- Pricing is capped by member number in private communities (so growth comes at a cost)
- Hoop.la branding at lower pricing tiers
Pricing
91138.00
- 0 to 10m per month (public) or 2k users (private) $4,950
- 10 to 16m per month (public) or 4k users (private) $7,450
- 10 to 16m per month (public) or 4k users (private) $7,450
- 16 to 30m per month (public) or 8k users (private) $10,750
- 30 to 50m per month (public) or 15k users (private) $17,500
1 Year
No
No free trial
Discount for certified non profits: 10% on all recurring fees (excludes one-time and setup fees)
- Single Sign On (SSO): No charge, assuming using one of our supported integrations (SAML 2.0 or OpenID 2.0).
- Premium Security: $4,500/month plus $7,500 setup fee
- International Data Centres (outside US): $2,300 per month per centre, plus $10,750 setup fee per centre, plus a 17% premium on all usage fees.
- Multi Site: $3,750/month for unlimited sites, plus $6,500 setup fee per site added (after initial site).
- Initial set-up fee: $19,750
- Compulsory Basic Support: $999/month
- Optional upgrade to Standard Support: $1,999/month
- Optional upgrade to Premium Support: $2,750/month
- Remove Hoop.la branding: $750/month
Details
Both
- Two-factor authentication
- U.S. – Swiss Safe Harbor
- HIPAA
- Secure data centers
Support package
SAAS (Single or Multi-Tenant)
- Canned Reports
- Supports Google Analytics
- Omniture
- Download CSV detail data
- API for integration/selective exports
Medium
API’s available
- Surveys
- Social sign-up (Google)
- Social sign-up (Twitter)
- Social sign-up (Facebook)
- Social sign-up (Other)
- SSO (native or 3rd party)
Notable Clients
Features
Analytics / Reporting toolsAutomated community tour for newcomersAutomation rulesBloggingCase ManagementDirectoriesDiscussions / Activity FeedDocument CollaborationDocument PreviewsDocument SharingDocument UploadsEvents Calendar with RegistrationGroups (Public, Private, Secret)Knowledge BaseMention by @name
Mentor / volunteer matchingMicrositesMobile AppModeration toolsPermissions configurable by rolePersonalizationPollsPrivate Messaging / NotificationsQuestions (with ability to mark questions correct)Ratings and reviewsResponsive designSEO friendly linksSpam control toolsTask Management
Customer Reviews of Crowdstack (formerly Hoop.la)
Reviews Summary
5.0 out of 5
- - All the tools you need
- - Easy setup
- - In depth customization available
- - Mobile friendly
- Excellent support - prompt, responsive, and willing to drill-down to the real requirement rather than just the stated need. They are always there when you need them.
- - It cannot make me coffee :-)
- True customizations to the core platform are only available in Enterprise platform.
- Extra cost to remove Hoop.la branding from site.
- Limited flexibility on design
- No instant messaging
Latest Reviews
Top notch white label social networking!
Hoopla has been a great platform with excellent tools for managing and growing our community. We have close to 4k users on the site and it grows each day, much of that is attributed to the quality of ... Read Full Review
March 30, 2017 | Bill Bradbury
Solid as a Rock
The people at Social Strata (Hoop.la) understand what it takes to make, nurture, and grow a community. Read Full Review
March 19, 2017 | Anonymous
Great platform for community-of-practice social network
It's easy to use; the team is responsive and will make improvements; customer support is fantastic; all its bells and whistles work extremely well for our goals. Read Full Review
March 13, 2017 | jane stevens
Top notch white label social networking!
Solid as a Rock
Great platform for community-of-practice social network
