Online Community Software and Platforms

Drupal

Star Rating

Drupal is an open-source modular content management software which can be extended to include community functionality.

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Overview

Drupal
Drupal is an open-source modular content management software which can be extended to include community functionality.
2001
  • Highly extensible and modular
  • Free open-source software
  • Very limited out-of-the-box functionality
  • Development can be extremely costly
  • Can be cumbersome and complicated for non-developers
Drupal

Pricing

1000.00
  • Drupal is free open-source software
  • Hosting ranges from $1k - $25k annually
  • Beware: Development can be extremely costly
Other
Yes
Yes, get a free trial
No
None
None
None
None

Details

Both
  • Two-factor authentication
  • Login IP Ranges
  • Annual internal security audits
  • SSAE 16 SOC 2 audits
  • SSAE 16 SOC 3 audits
  • U.S. – Swiss Safe Harbor
  • TRUSTe (US-EU compliant)
  • CSA STAR
  • HIPAA
  • ISO 27001/27018
  • FedRAMP
  • PCI-DSS
  • Gramm Leach Bliley Act (GLBA)
  • Qualys SECURE Seal
  • Secure data centers
  • Continuous security penetration testing
  • Independent security penetration testing
None
SAAS or On-premise
  • Canned Reports
  • Customizable Reports
  • Predictive analytics
  • Realtime data visualization
  • Supports Google Analytics
  • Omniture
  • Download CSV detail data
  • API for integration/selective exports
High
API’s available
  • E-Commerce
  • Gamification
  • Ideation
  • Learning Management System
  • Product Reviews
  • Numerous open-source modules available
  • Social sign-up (Google)
  • Social sign-up (Twitter)
  • Social sign-up (Facebook)
  • Social sign-up (Other)
  • SSO (native or 3rd party)

Notable Clients

Features

Analytics / Reporting toolsAutomated community tour for newcomersAutomation rulesBloggingCase ManagementDirectoriesDiscussions / Activity FeedDocument CollaborationDocument PreviewsDocument SharingDocument UploadsEvents Calendar with RegistrationGroups (Public, Private, Secret)Knowledge BaseMention by @name
Mentor / volunteer matchingMicrositesMobile AppModeration toolsPermissions configurable by rolePersonalizationPollsPrivate Messaging / NotificationsQuestions (with ability to mark questions correct)Ratings and reviewsResponsive designSEO friendly linksSpam control toolsTask Management

Customer Reviews of Drupal

Reviews Summary

Star Rating
3.4 out of 5
  • + flexible
  • + powerful
  • + great for non-profits and media companies
  • + user permissions
  • Open-source.
  • + geeky - need developer
  • + harder to find good devs that are good in Drupal
  • Difficult to figure out what you can do.
  • I think you might need more of a web dev background to be comfortable with it.
  • Can get expensive
* Taken from our most recent reviews

Latest Reviews

Person

Star Rating Drupal is flexible and powerful BUT...

Not the easiest platform or CMS out of the box, but great for community sites that need a lot of permission based user roles / granular access...content types, etc... Read Full Review

March 7, 2017 | Patrick Curtis

Person

Star Rating Good platform, not super intuitive

I like Drupal, but some of the features aren’t intuitive or can be difficult to find, like how to do an advanced search to look members up by name, etc. I’m not sure I’m even using Drupal as wel... Read Full Review

March 6, 2017 | Jordan Tompkins

Person

Star Rating Drupal is great but you’ll need to throw money at it

Drupal is infinitely customisable but you’re on your own, you’ll need a developer and hosting. It’s an expensive business, hosted platforms may be more suited to SME’s unless your site is supe... Read Full Review

March 6, 2017 | James Higginson

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All Customer Reviews

Person

Star Rating Drupal is flexible and powerful BUT...

March 7, 2017 | Patrick Curtis

Not the easiest platform or CMS out of the box, but great for community sites that need a lot of permission based user roles / granular access...content types, etc...

  • + flexible
  • + powerful
  • + great for non-profits and media companies
  • + user permissions
  • + geeky - need developer
  • + harder to find good devs that are good in Drupal
Person

Star Rating Good platform, not super intuitive

March 6, 2017 | Jordan Tompkins

I like Drupal, but some of the features aren’t intuitive or can be difficult to find, like how to do an advanced search to look members up by name, etc. I’m not sure I’m even using Drupal as well as I could be.

  • Open-source.
  • Very customizable.
  • Difficult to figure out what you can do.
  • I think you might need more of a web dev background to be comfortable with it.
Person

Star Rating Drupal is great but you’ll need to throw money at it

March 6, 2017 | James Higginson

Drupal is infinitely customisable but you’re on your own, you’ll need a developer and hosting. It’s an expensive business, hosted platforms may be more suited to SME’s unless your site is super unique.

  • Customisable
  • Open Source
  • Lots of developers
  • Can get expensive
  • Developers required to update/maintain etc
Person

Star Rating Drupal Warning: Use only if your an expert developer.

March 6, 2017 | tamara Parris

Drupal is not a bad open-source platform for content management. It is just not a community management tool because you need extensive development knowledge to create and maintain the platform. We are speaking Advanced level!

Community is ever changing, I believe you need a platform that can move quickly with new innovations - like Chatbot etc.

I would not suggest using this tool for community, it is best kept for what it was intended for - a content management tool.

  • Very flexible for developers to create and build out a content management solution, website, or anything your don't need to change often (every 3 - 6 months) or revise functionality to stay current with new innovations.
  • It is not user friendly, my internal teams and customers all need lessons to navigate the functionality. Very confusing platform for non-technical people.
  • Caution, use only if your highly knowledgeable developers, take courses before you attempt to develop in Drupal.
  • It is not an out-of-the box solution with an easy interface everyone can use quickly, intuitively, without extensive training.
  • If you go this route take this warning; you are committing to high costs, and the need for heavy development resources to help your community team and internal teams with anything and everything.
  • Examples:
  • (1) bugs occur constantly, creating poor user experiences, (2) need help implementing anything new to keep your platform up-to-date with industry standards, innovation and growth.
  • (3) to change messaging or the design takes development work. I'm speaking about just the basics like marketing has a campaign; or you need to change your messaging for access denied pages, or for holidays messaging... you will need developers help.
Person

Star Rating Can be powerful but only if done correctly

March 1, 2017 | Sarah Hawk

Drupal is a popular and powerful open-source CMS. It is modular, and can be extended with forums, analytics, and other community-centric functionality.

The quality of the end product will depend very much on the skills of the developer. With unlimited time and budget, Drupal could be a fantastic solution, but badly implemented, it can be a nightmare.

  • Open-source so hosting prices vary
  • Highly extensible via modules
  • Every 'feature' is modular, so a badly functional platform is easy to achieve
  • Excellent Drupal developers are costly
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