Discourse

Discourse is the 100% open source discussion platform built for the next decade of the Internet. It works as a mailing list, a discussion forum and a long-form chat room.

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Overview

Platform Name Discourse

Description Discourse is the 100% open source discussion platform built for the next decade of the Internet. It works as a mailing list, a discussion forum and a long-form chat room.

Web Site http://www.discourse.org/

Founded 2013

Rating

4.4 out of 5 (14 Reviews)

Pros

Real-time updates and notifications
Reply-while-you-read
Highly customisable
Inbuilt community moderation tools; incremental privileges based on user activity
Under continuous development by 10+ full-time developers
SSO supported out of the box
Potential to be extremely future proof and ahead of other platforms
Established migration scripts and processes for many of the key forum platforms
Rich and customisable user profile cards
Sophisticated anti-spam filters

Cons

Single flat forum
Mark-up based UI makes complex formatting difficult
The roadmap is strongly dictated by paid clients on enterprise plans
Frequent updates mean ongoing UI changes

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Pricing

Minimum Price 1200.00

Pricing Tiers

0 to 1.2m: $1.2k
1.2m to 6m: $3.6k
6m+: Negotiated

License Type Month-to-Month

Free Self Hosting Yes

Free Trial Yes, get a free trial

Discount 85% discount for legally recognized educational instututions. 50% discount for legally recognized non-profit organizations.

Paid Modules None

Implementation Charges

Standard migration included on Business/Enterprise. Enterprise required for fully custom migration. Services also available through external agencies.: $ varies

Support Charges None

Additional Charges None

Details

Open Source / Enterprise Both

Security

Two-factor authentication
Login IP Ranges
SSAE 16 SOC 2 audits
ISO 27001/27018
Secure data centers
Continuous security penetration testing
Independent security penetration testing

Support Software warranty support

Hosting SAAS or On-premise

Analytics

Canned Reports
Customizable Reports
Realtime data visualization
Supports Google Analytics
Omniture
Download CSV detail data
API for integration/selective exports

Customization High

Integration API’s available + pre-built integrations with other systems

Add Ons / Extensions

Akismet anti-spam
Google AdSense / DFP
Cakeday — celebrate join date or birthday
Solved — mark a reply as the solution
Slack — real time chat notifications
Data Explorer — run live SQL queries and ad-hoc reports
Staff Notes — annotate user accounts
Canned Replies — automate common staff replies
Other analytics tools (Plausible, Matomo, Segment)
General oAuth 2.0 and LinkedIn login support

Registration

Social sign-up (Google)
Social sign-up (Twitter)
Social sign-up (Facebook)
Social sign-up (Other)
SSO (native or 3rd party)

Notable Clients

Features

Analytics / Reporting toolsAutomated community tour for newcomersAutomation rulesBloggingCase ManagementDirectoriesDiscussions / Activity FeedDocument CollaborationDocument PreviewsDocument SharingDocument UploadsEvents Calendar with RegistrationGroups (Public, Private, Secret)Knowledge BaseMention by @name

Mentor / volunteer matchingMicrositesMobile AppModeration toolsPermissions configurable by rolePersonalizationPollsPrivate Messaging / NotificationsQuestions (with ability to mark questions correct)Ratings and reviewsResponsive designSEO friendly linksSpam control toolsTask Management

Customer Reviews of Discourse

Reviews Summary

Rating

4.4 out of 5

Pros*

Wonderful moderation tools
Tons of great plugins
Very responsive to paid customer needs
Easy to theme and manage the look and feel of
Trust level is unique and meaningful without feeling game-like

Cons*

Could use more sales focus, they can be a bit hard to buy from.
Support could be easier to navigate could use a dedicated support environment.
Training and Start-up help could be improved. Normal start-up training, consulting and guidance would be useful.
Enterprise outage management could improve (not bad but could be better)
The lack of automation rules, especially in regards to sending emails to members

* Taken from our most recent reviews

Latest Reviews

Discourse is our favorite forum so far!

February 20, 2018 | Sean Rivers

Advanced and Innovative Forum Software

February 16, 2018 | Anonymous

Robust and flexible but difficult to analyze data

March 16, 2017 | Miriam Swords Kalk

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Discourse is our favorite forum so far!

February 20, 2018 | Sean Rivers

I have used, managed and deployed many forum discussion platforms and Discourse, by far, was the easiest to move to, It has great features designed to focus meaningful member-to-member communication. Our community administrators have a very simple environment to work and the moderators have all of the tools at their disposal to keep the forums clean and focused.

This is a small team or open-source minded people spread across the world, so some of the things expected from more cohesive companies may not be there, yet. This has not adversely affected us but we have had to adjust.

All-in-all we love Discourse.

Pros

Wonderful moderation tools
Tons of great plugins
Very responsive to paid customer needs
Easy to theme and manage the look and feel of
Trust level is unique and meaningful without feeling game-like
Up-time has been great
Migration was a snap from Jive Cloud
The team is awesome

Cons

Could use more sales focus, they can be a bit hard to buy from.
Support could be easier to navigate could use a dedicated support environment.
Training and Start-up help could be improved. Normal start-up training, consulting and guidance would be useful.
Enterprise outage management could improve (not bad but could be better)

Advanced and Innovative Forum Software

February 16, 2018 | Anonymous

When you compare and contrast platforms, the most important comparison is this: how advanced is this platform? You can use an iPhone or an iPhone X to browse the web, so they can both get a checkmark for having that feature. But which one would you rather use?

In the same way, when you actually try using Discourse to create new posts, reply to posts, @mention users, create tags, etc., we have found Discourse to have a very elegant, intuitive, friendly solution.

Whatever platform you pick, be sure you demo it for yourself. Given the importance of this decision, you should insist that a company provide you with a live sandbox site for you and your team to evaluate before making a purchase decision.

Pros

Open source
Developer ecosystem
Responsive team
Advanced feature set
Constant innovation

Cons

The lack of automation rules, especially in regards to sending emails to members

Robust and flexible but difficult to analyze data

March 16, 2017 | Miriam Swords Kalk

Discourse has served my company well for the past two years as a forum platform. It definitely shines when you prompt users toward open-ended discussion and sharing as opposed to stricter Q&A, though there are some interesting plug-ins that can help you move a bit more towards Q&A. Our users like the search functionality and the three-level hierarchy, which makes browsing posts quite easy.

As an admin, I appreciate the level of customization that is built into the admin tools and how we've been able to integrate discussions into the rest of our site. Our team has also had a really good experience working with the Discourse team. Our main points of contact respond quickly to our concerns, and the company is very transparent about what is in the works and wants to hear from its community, which means a ton!

We have had huge issues, however, with setting up a data pipeline so that we can do more intensive data analysis than is available through the data tools within the platform. Discourse Data Explorer is neat, but we really want to be able to view standing dashboards about forum user data. Unfortunately some issues with their API (e.g. making it hard to collect a user's full post history) have made it really complicated for us to merge forum user data in with user data from the rest of our site. The level of complexity of table joins required has bogged down data transfers, meaning that we don't have a sustainable, reliable, efficient way to do all of the analysis we would like to do.

Pros

Great for open-ended discussion
Multiple levels of hierarchy for post organization
Responsive support team
Lots of plugins available for customization
Some built-in data analysis tools
Good search functionality

Cons

Difficult API setup makes it hard to pull crucial data, like a user's entire post history
Not recommended for more Q&A-style interactions

Discourse as a tool for new communities

March 13, 2017 | Martyn Forde

Discourse is an awesome tool especially for young communities and novices to community based learning. It was quick to get up and running.

Pros

The platform is quite useful because you have to think before posting
It is open source and relatively cheap.

Cons

. I think it can be better by providing instructions on its use. Some community members are intimidated to dive into it.
The posting of videos should be better customized to help with user experience. Especially if you are sharing audiovisual interactive media
Layout of posts can be better for organizing content

Best forum software

March 8, 2017 | Anonymous

Discourse is definitely one of the best in class out there. We've started using it as a replacement to the mailing list and it worked really well because some members who preferred mailing lists could just reply to discussions via email.

Pros

Great community.
Responsive design.
Easier shift from mailing lists.
The ease with which you can paste images without having to upload it elsewhere and link it.

Cons

Default UI is boring white

Highly flexible and uniquely engaging

March 8, 2017 | JoeBuhlig

I've used Discourse to create a handful of communities and although they're wildly different, I don't feel like I have to hack or alter the platform in any way to accommodate them. Add in the gamified feel and I've found it easy to gather groups of people to have genuine discussion online.

Pros

Email for notifications and responses.
Flexibility in design to accommodate a variety of forum styles.
Users gain abilities as they gain familiarity with the platform.
Users are rewarded frequently at the beginning to encourage participation.
Admin and moderator tools give a lot of range in working with content and users.

Cons

Certain topic types (primarily AMAs) are sometimes difficult to follow.
Can be somewhat of a challenge to learn the ins and outs as an admin if you've not used it previously.

Get everything you need out of the box. For free

March 8, 2017 | Anton Andriyevskyy

Discourse has got advanced community management tools, is easy to setup and update, and can handle thousands of active members on a relatively cheap virtual server.

Being a developer myself and spending a lot of time in their Meta Discourse community, I can see that the team behind Discourse consists of top notch engineers and thinkers. This is the best guarantee that the product will be well supported and will evolve and become better and stronger on a daily basis.

Because Discourse is Open Source, the team is focused on earning money on services rather then selling the platform. It is already very profitable and popular, which means there won't be any issues when the product is not sold well and the team cannot be paid in full to continue the development.

All these factors tempted me to try Discourse for our community of Ukrainian goat keepers. Even though it is a very tiny niche, we got to the point of being very successful in terms of community development — thanks to Discourse. So we keep using it and are happy of every aspect of this discussion construction kit.

Pros

Mailing list as core of the product
Mobile friendly out of the box
Very quick bug fixing by the core team and contributors
Easy to install and update
Integrates with CDN
Can backup to Dropbox
Very good oneboxing
Plenty of admin tools and stats that help manage community efficiently
Active community, with little "time-to-fist-reply"
Is already recognized and used by giants in many different IT niches

Cons

Still few good plugins available
The translation is still poor on some languages
As of today, lack of per-category moderation feature

The Ecstasy and the Agony

March 6, 2017 | Anonymous

Discourse offers a refreshing change to forum software, with realtime responsiveness familiar in modern JavaScript apps, rather than the repeated page load after every action familiar to older systems. That even allows for chatroom scenarios with realtime updates, facilitating live discussions, AMAs and the like. Other features such as accepting Markdown syntax on posts also lends to the feeling of a modern and convenient user experience.

On the downside, though, the overall design and structure of this app does have that "designed by a developer" feel. From a user experience point of view, Discourse can be very confusing, with a lot of mysterious, unintuitive, labyrinthine design and functionality. New users are often flummoxed by the interface, how to post, and where to find things such as PMs, and even how to distinguish PMs from regular posts.

From an admin/moderator point of view, the confusion and mystery of this system only deepens, with many seemingly random and disconnected burrows of functionality, settings and procedures that are often opaque at best and bizarre at worst. Perhaps most alarmingly, there is no documentation at all, meaning there's nothing you can turn to for guidance on what all the confusing buttons are for or where to change settings (other than random forum discussions, which is a poor alternative). If you're a developer willing to dig into the source code, you might glean some of the logic behind the system, but many aspects will still remain a mystery. The moderation system is awkward and somewhat eccentric, with a confusing array of options that often do something other than you'd expect. So the only way to get some grasp on what actions can be taken and what effect they have is to set up various accounts and experiment with moderating them, following the various highways and byways of cause and effect. Even once you've documented all your findings, you're likely to get befuddled by those docs the next time you use them, as the moderation system never really fully makes sense.

Whether the creators of this app can eventually iron out all the weirdness of this system is hard to say (or whether they even desire to), but it desperately needs some UI/UX love, and a much clearer design and unity of purpose built into its various functions from the ground up.

Pros

- responsive, realtime app functionality
- good for live discussions (not needing page refreshes)
- uses Markdown

Cons

- lack of UI/UX design and unity of purpose
- messy and confusing moderation system
- lack of any documentation

Discourse is top of its class

March 6, 2017 | James Higginson

Discourse is brilliant forum software, it’s packed with features I would never have even thought of and you have at team of genius developers constantly improving it.

Pros

Constant Development
Awesome features
Great support
Well priced
Really awesome features!
Great for admins
Very tidy interface and back-end

Cons

Restrictive for ad units/placement
Not much to modify in terms of look and feel (that could also be a PRO)

Best decision we could have made

March 6, 2017 | Jess Burnham

Discourse has met our needs every step of the way since we integrated in September 2016. The capabilities this platform has has enabled us to provide better content for our members, and rope in appropriate individuals from inside and outside of our organization.

Pros

User tagging
Preformatted text
"Quoting" capability
Direct messaging
Robust backend analytics
STELLAR support team
Categorization
User profiles
Intuitive design

Cons

It looks a bit text-heavy when first arriving on the page

The Future of Online Discussion Now

March 6, 2017 | Jay Pfaffman

The people that brought you the Stack Exchange platform have turned their attention to building a tool for Civilized Discussion. The results are impressive.

Pros

Fully Open Source: All code freely available.
Vibrant support community.
API enables integration with other platforms and automation with scripting.
Development team is responsive to needs of customers.
Extensive library of importers make transition from other platforms relatively easy.
Users can download all of their own data.
Upgrades easily through web interface.

Cons

Fast-moving. 3rd Party plugins can break with upgrades.
Using Markdown to format messages can be off-putting to some users.

Flexible, open-source and modern

March 5, 2017 | Sarah Hawk

Discourse is a departure from traditional forum platforms in both appearance and functionality. Its open-source nature makes it highly extendable via plugins (both official and 3rd party) and the ability to access/edit CSS/HTML, email templates and text content make it easily customisable.

Pros

Modern, clean, accessible UI
Highly customisable
Excellent built in moderation tools, including those that allow the community to self moderate
Excellent product support (including a busy developer community)
Ongoing development

Cons

Mark-up based composer window can make complex formatting difficult
Ongoing upgrades sometimes mean retweaking customisations

Robust forum with great tools

March 3, 2017 | Travis King

Discourse is a favorite among community managers for the simple reason that it works really well. What you lose in individuality you make up for in back end tools like Discourse’s community empowerment flagging system.

Like a pair of zippered cargo pants, it may not be sexy, but it works.

Pros

Post flagging by the community
Spam fighting
Category and group sections
Robust admin area that tracks activity
Open source
Plugins

Cons

Difficult to adjust the look without CSS or backend edits
May need a Discourse Dev to mold to your exact needs

Discourse does the hard work for you and helps you be a better community manager.

March 2, 2017 | Alex Bowen

Discourse founders really thought through a lot with this platform and it's features. From their badges and gamification, moderator tools, and metrics, they really thought it through and did the hard work, so you don't have to! They will make your job as a community manager easier, and I even learned about how a good community, and forum, functions from them. They have a great forum where you can find plugins, or get support. They have a great, responsive team and are always improving. One of the founders, Coding Horror, really know's his stuff about community and building. HE didn't just design things, because. Everything has a lot of thought, science and data behind it. Which I appreciate it. It's also super easy to use and learn, and beginner friendly. But, you can get nerdy and customize Discourse to make it fit 100% what you want/need. They are open source, so you can really make it what you want and have fun improving it, creating your own plugins/features, or installing a 3rd party plugin!

Pros

It's the best. Hands Down. I've used Discourse for 3+ communities now and it's my #1 choice, for startups and big companies/brands as well. It can scale, has great customization features, has all (or most) community features you'd ever need and is affordable.

Cons

They have great bones, and encourage customization. If you're not ok to learn some of the mechanics, or are not technical, it may be hard to setup. But, they have great packages to help and a responsive community.

Discourse

Overview

Pricing

Details

Notable Clients

Features

Customer Reviews of Discourse

Reviews Summary

Latest Reviews

Submit Review

Thanks for Your Review

All Customer Reviews

Discourse is our favorite forum so far!

Advanced and Innovative Forum Software

Robust and flexible but difficult to analyze data

Discourse as a tool for new communities

Best forum software

Highly flexible and uniquely engaging

Get everything you need out of the box. For free

The Ecstasy and the Agony

Discourse is top of its class

Best decision we could have made

The Future of Online Discussion Now

Flexible, open-source and modern

Robust forum with great tools

Discourse does the hard work for you and helps you be a better community manager.

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