Results for Ricardo Navarro

Overall

Community Manager

Strategy

Level 2

Content

Level 1

Technical

Specialism

Level 3

Business

Level 2
Last updated: 9th Sep 2021

Goals for September 2021

Upcoming

Strategy

Engagement

Content

Technical

Business

Strategy
  • Used roadmap to drive all major decisions
  • Used engagement data to determine which activities are working
  • Undertaken a stakeholder analysis
Engagement
  • Developed processes to remove bad actors
  • Approved guidelines and standards with HR/PR/Legal
  • Created community guidelines
  • Answered the majority of questions within 24 hours
Content
  • Created content which drives high search traffic
Technical
  • Created a community website request for proposal (RFP)
  • Integrated third-party tools with community
  • Managed relationships with community vendors
  • Proactively addressed privacy, security, and negate risks
  • Undertaken a technology risk analysis
  • Resolved major technical challenges
  • Resolved most technical issues
  • Research pros and cons to select community platform
Business
  • Scheduled regularly meetings with stakeholders
  • Undertaken a full stakeholder analysis
  • Secured considerable additional resources
  • Developed strong relationships with stakeholders from senior leadership to junior employees
  • Managed $100k+ community budgets

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