Results for Jesse Cloutier

Overall

Community Manager

Strategy

Level 2

Content

Level 1

Technical

Level 2

Business

Level 1
Last updated: 28th Oct 2022

Goals for November 2022

Jesse Cloutier hasn't set up any goals yet

Upcoming

Strategy

Engagement

Content

Technical

Business

Strategy
  • Identified the ROI of community
  • Benchmarked community against best practices
  • Undertaken a stakeholder analysis
  • Used engagement data to determine which activities are working
  • Used roadmap to drive all major decisions
Engagement
  • Developed an automated onboarding journey
  • Developed an MVP program which drives multiple benefits
  • Implemented a gamification system
  • Developed a formal MVP / Superuser program
  • Started a group for top members to give feedback
  • Recognised great contributions
  • Developed processes to remove bad actors
  • Created community guidelines
  • Organized large-scale community events
  • Improved speed of resolution, % of questions resolved, and quality of responses
  • Approved guidelines and standards with HR/PR/Legal
Technical
  • Proactively addressed privacy, security, and negate risks
  • Benchmarked community technology against best practices
  • Develop specifications for custom community improvements
  • Resolved most technical issues
Business
  • Created a community-first mentality among senior leaders
  • Created an approved community ROI model
  • Created community engaged reports

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