Results for Jesse Cloutier
Overall
Community Manager
Strategy
Level 2
Engagement
Specialism
Level 3
Content
Level 1
Technical
Level 2
Business
Level 1
Last updated: 28th Oct 2022
Strategy
Engagement
Content
Technical
Business
Strategy
- Identified the ROI of community
- Benchmarked community against best practices
- Undertaken a stakeholder analysis
- Used engagement data to determine which activities are working
- Used roadmap to drive all major decisions
Engagement
- Developed an automated onboarding journey
- Developed an MVP program which drives multiple benefits
- Implemented a gamification system
- Developed a formal MVP / Superuser program
- Started a group for top members to give feedback
- Recognised great contributions
- Developed processes to remove bad actors
- Created community guidelines
- Organized large-scale community events
- Improved speed of resolution, % of questions resolved, and quality of responses
- Approved guidelines and standards with HR/PR/Legal
Technical
- Proactively addressed privacy, security, and negate risks
- Benchmarked community technology against best practices
- Develop specifications for custom community improvements
- Resolved most technical issues
Business
- Created a community-first mentality among senior leaders
- Created an approved community ROI model
- Created community engaged reports
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