Results for Christina Roosen

Overall

Community Manager

Strategy

Level 3

Content

Level 1

Technical

Level 3

Business

Level 2
Last updated: 16th Jun 2021

Goals for August 2021

Christina Roosen hasn't set up any goals yet

Upcoming

Strategy

Engagement

Content

Technical

Business

Strategy
  • Identified and pursue my community's big wins.
  • Used audience research to identify what members need.
  • Identified the ROI of community
  • Undertaken a stakeholder analysis
  • Used engagement data to determine which activities are working
  • Used engagement data to decide future activities.
  • Created a decision tree to guide major decisions
  • Established a strategic plan
  • Used roadmap to drive all major decisions
Engagement
  • Improved speed of resolution, % of questions resolved, and quality of responses
  • Managed paid moderation teams
  • Created community guidelines
  • Create unique journeys for different member segments
  • Answered the majority of questions within 24 hours
Content
  • Improved community website copy
  • Created content which drives high search traffic
  • Created highly engaged community content
Technical
  • Resolved most technical issues
  • Proactively addressed privacy, security, and negate risks
  • Develop specifications for custom community improvements
  • Integrated third-party tools with community
  • Undertaken a technology risk analysis
  • Resolved major technical challenges
Business
  • Scheduled regularly meetings with stakeholders
  • Undertaken a full stakeholder analysis
  • Developed strong relationships with stakeholders from senior leadership to junior employees
  • Created a custom community dashboard
  • Created an approved community ROI model
  • Presented community internally
  • Created community engaged reports

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