Results for Lindsay Olson

Overall

Community Strategist

Strategy

Specialism

Level 4

Content

Level 3

Technical

Level 2

Business

Specialism

Level 3
Last updated: 20th Feb 2023

Goals for March 2023

Lindsay Olson hasn't set up any goals yet

Upcoming

Strategy

Engagement

Content

Technical

Business

Strategy
  • Identified and pursue my community's big wins.
  • Used audience research to identify what members need.
  • Developed and implemented unique member segments
  • Benchmarked community against best practices
  • Undertaken a stakeholder analysis
  • Used engagement data to determine which activities are working
  • Used engagement data to decide future activities.
  • Set up controlled experiments
  • Identified the ROI of community
  • Established a strategic plan
  • Used roadmap to drive all major decisions
Engagement
  • Developed an MVP program which drives multiple benefits
  • Created a gamification system with multiple tracks
  • Create unique journeys for different member segments
  • Answered the majority of questions within 24 hours
  • Implemented a gamification system
  • Created a strong sense of community
  • Developed an automated onboarding journey
  • Approved guidelines and standards with HR/PR/Legal
  • Developed processes to remove bad actors
  • Developed a formal MVP / Superuser program
  • Started a group for top members to give feedback
  • Recognised great contributions
  • Organized large-scale community events
  • Managed paid moderation teams
  • Created community guidelines
Content
  • Created content which drives high search traffic
  • Developed and executed a content calendar
  • Created a popular community newsletter
  • Improved community website copy
  • Feature best community contributions
  • Persuaded members to create long-form content
  • Created highly engaged community content
  • Created a digest of top contributions
Technical
  • Develop specifications for custom community improvements
  • Resolved most technical issues
  • Proactively addressed privacy, security, and negate risks
  • Benchmarked community technology against best practices
  • Created a community website request for proposal (RFP)
  • Research pros and cons to select community platform
Business
  • Scheduled regularly meetings with stakeholders
  • Undertaken a full stakeholder analysis
  • Secured considerable additional resources
  • Developed strong relationships with stakeholders from senior leadership to junior employees
  • Written job specifications and interviews candidates
  • Recruited great community talent
  • Created community engaged reports
  • Presented community internally
  • Created an approved community ROI model
  • Created a custom community dashboard
  • Created a community-first mentality among senior leaders

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