Results for Lindsay Olson
Overall
Community Strategist
Strategy
Specialism
Level 4
Engagement
Specialism
Level 4
Content
Level 3
Technical
Level 2
Business
Specialism
Level 3
Last updated: 20th Feb 2023
Strategy
Engagement
Content
Technical
Business
Strategy
- Identified and pursue my community's big wins.
- Used audience research to identify what members need.
- Developed and implemented unique member segments
- Benchmarked community against best practices
- Undertaken a stakeholder analysis
- Used engagement data to determine which activities are working
- Used engagement data to decide future activities.
- Set up controlled experiments
- Identified the ROI of community
- Established a strategic plan
- Used roadmap to drive all major decisions
Engagement
- Developed an MVP program which drives multiple benefits
- Created a gamification system with multiple tracks
- Create unique journeys for different member segments
- Answered the majority of questions within 24 hours
- Implemented a gamification system
- Created a strong sense of community
- Developed an automated onboarding journey
- Approved guidelines and standards with HR/PR/Legal
- Developed processes to remove bad actors
- Developed a formal MVP / Superuser program
- Started a group for top members to give feedback
- Recognised great contributions
- Organized large-scale community events
- Managed paid moderation teams
- Created community guidelines
Content
- Created content which drives high search traffic
- Developed and executed a content calendar
- Created a popular community newsletter
- Improved community website copy
- Feature best community contributions
- Persuaded members to create long-form content
- Created highly engaged community content
- Created a digest of top contributions
Technical
- Develop specifications for custom community improvements
- Resolved most technical issues
- Proactively addressed privacy, security, and negate risks
- Benchmarked community technology against best practices
- Created a community website request for proposal (RFP)
- Research pros and cons to select community platform
Business
- Scheduled regularly meetings with stakeholders
- Undertaken a full stakeholder analysis
- Secured considerable additional resources
- Developed strong relationships with stakeholders from senior leadership to junior employees
- Written job specifications and interviews candidates
- Recruited great community talent
- Created community engaged reports
- Presented community internally
- Created an approved community ROI model
- Created a custom community dashboard
- Created a community-first mentality among senior leaders
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