Created a gamification system with multiple tracks
Integrated third-party tools with community
Created a technology roadmap in line with current trends
Managed relationships with community vendors
Introduced popular new community features
Measured and improved performance of a community team
Created career roadmaps for community staff
Managed $100k+ community budgets
Identified and pursue my community's big wins.
Used audience research to identify what members need.
Identified the ROI of community
Used roadmap to drive all major decisions
Set up controlled experiments
Used engagement data to decide future activities.
Used engagement data to determine which activities are working
Undertaken a stakeholder analysis
Benchmarked community against best practices
Developed and implemented unique member segments
Established a strategic plan
Recognised great contributions
Started a group for top members to give feedback
Created a strong sense of community
Developed processes to remove bad actors
Create unique journeys for different member segments
Organized large-scale community events
Created community guidelines
Approved guidelines and standards with HR/PR/Legal
Created highly engaged community content
Created content which drives high search traffic
Proactively addressed privacy, security, and negate risks
Benchmarked community technology against best practices
Develop specifications for custom community improvements
Created a community website request for proposal (RFP)
Research pros and cons to select community platform
Scheduled regularly meetings with stakeholders
Undertaken a full stakeholder analysis
Secured considerable additional resources
Developed strong relationships with stakeholders from senior leadership to junior employees
Written job specifications and interviews candidates
Recruited great community talent
Created community engaged reports
Presented community internally
Created an approved community ROI model
Created a custom community dashboard
Created a community-first mentality among senior leaders
Moderators typically remove the obstacles to members participating (spam, abuse, badly worded posts etc..) and respond to discussions with a set list of answers
Community managers implement the strategy of recruiting, engaging, and driving members to make their best contributions to the community.
Community strategists are responsible for responding for developing the strategy, the roadmap, action plan, project planning, resource forecasting, measurements, and driving the community towards valuable results.
Directors of community are typically the key link between the community and senior leadership. They ensure the community has the support, resources, and assets needed to achieve its goals.
VP of Community
VP of community helps transform the organization to a community-first philosophy. They are heavily involved in digital transformation, organizational change, and ensuring the corporate plan supports community activities.
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