What’s Happening In The Community Platform Market?

IDC released their report on the community platform market. Read it for free here: http://idcdocserv.com/US41576016 (Via Rachel) …and then enjoy a great Christmas and New

Using Existing Traffic As A Proxy Metric

Many people we speak with have either no idea of how fast the community will grow or a completely unrealistic idea of the rate of

The ‘One-Off’ Initiatives

The ‘One-Off’ Initiatives

Distinguish carefully between a one-off activity that spikes a particular type of engagement and a long-term process. There is no shortage of one-off activities which

Using Trending Topics / Discussions Within An Online Community

Using Trending Topics / Discussions Within An Online Community

If you wake up in the morning and 3 people have mentioned an issue that has arisen before, that’s a sign. It’s a sign a

My Boss Won’t Let Me Is The Best Cop Out

It’s too easy to say “my boss won’t let me”. It lets you hide from any risk or responsibility. It lets you tell your buddies;

Every New Question Asked in An Online Community Should Have Its Own Thread

Every New Question Asked in An Online Community Should Have Its Own Thread

Why not just have a single thread and let everyone ask questions there? This is an approach pioneered by Sephora (3000+ responses to this thread

The Strategic Community Mindset

We tested our Strategic Community Management course (price rising tonight) with 20 community professionals from the FeverBee Experts community. We told them to focus on

Mirroring The Words Of Your Members

Mirroring The Words Of Your Members

Simple tip. If you want someone to respond more positively, use their language. It can be overwhelming to respond to 100+ questions per day. Especially

What Is A Customer Support Community For?

What Is A Customer Support Community For?

No-one saw the contradiction. Closing your community down at the exact moment when people are most likely to begin using your products is nuts. Closing

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