IDC released their report on the community platform market. Read it for free here: http://idcdocserv.com/US41576016 (Via Rachel) …and then enjoy a great Christmas and New
IDC released their report on the community platform market. Read it for free here: http://idcdocserv.com/US41576016 (Via Rachel) …and then enjoy a great Christmas and New
Many people we speak with have either no idea of how fast the community will grow or a completely unrealistic idea of the rate of
Distinguish carefully between a one-off activity that spikes a particular type of engagement and a long-term process. There is no shortage of one-off activities which
If you wake up in the morning and 3 people have mentioned an issue that has arisen before, that’s a sign. It’s a sign a
It’s too easy to say “my boss won’t let me”. It lets you hide from any risk or responsibility. It lets you tell your buddies;
Why not just have a single thread and let everyone ask questions there? This is an approach pioneered by Sephora (3000+ responses to this thread
We tested our Strategic Community Management course (price rising tonight) with 20 community professionals from the FeverBee Experts community. We told them to focus on
Simple tip. If you want someone to respond more positively, use their language. It can be overwhelming to respond to 100+ questions per day. Especially
No-one saw the contradiction. Closing your community down at the exact moment when people are most likely to begin using your products is nuts. Closing