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Month: June 2016

Don’t Create Another Cacophony of Noise

Should I tell my team I’m writing this blog post right now? Should you share that you’re reading it? Should your team share what they’re

Stop Being Busy And Achieve Your Branded Community’s Big Wins

[vc_row][vc_column][vc_column_text]If you’re doing the same community activities as last year, if the work feels easy and repetitive, or if your growth has flatlined, you’re probably

What We Look For When Reviewing A Community

My colleague Hawk and I recently launched a weekly breakdown of communities. If you’re feeling brave, you can submit your community here and we’ll share

It’s Time To Focus On Generating A Positive ROI For Your Online Community

Many community professionals are measured and rewarded by their ability to increase activity. But the gap between activity and value is wide and growing. The

A Much Better Way To Use Slack (and any collaboration tool)

The wrong way to use Slack is as a substitute for email. This is when you create separate channels based around departments (usually with one

How To Get People To Join, Visit, And Stay Engaged In Your Brand’s Online Community

At our New York workshop last week, we set aside 90 minutes to tackle problems put forward by participants. In situations like this, it’s really

What Is Collaboration? Not Communication

You can easily confuse communication with collaboration. You might be talking to your team often, sharing lots of information, giving lots of opinions, coworking on

Solving Major Problems In Online Communities

Olivier has an interesting question about community board structure. How do you simplify 300 boards spread across 100 products in 9 languages developed over 15

Improving Employee Collaboration Is So Rarely About The Platform

One of the first things I learned from Nancy is collaboration can rarely be tackled in isolation. If you want to improve collaboration, yes you

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