Month: May 2013

If the community died after you left, you failed.  It's misguided to brag the community was fine until you left. Proving this point with data

In The Game, Neil Strauss talks about the community of pickup artists.  They would discuss different methods of attracting women. They contributed regular field reports

The community manager should be a frequent participant in community discussions. You don’t need to be the leader, but you do need to be an

If you want to convert more newcomers, identify how you can 1)  Solicit an initial contributionwithin 24 hours 2)  Prompt members to respond to that contribution within 24 hours

About half the community plans we review have the same goal; more customers.  It's tricky to get new customers via a community. Communities are great

In real life, we can quickly tell when people are venting. So we let them vent. It's therapeutic.  Online, it's more difficult. Are they really

This e-mail from CIPR Conversations is similar to many terrible e-mails sent out to community members.   “Hi Richard   As a valued contributor to

Wikipedia got lucky. Wikipedia was in the right time at the right place. You’re not Wikipedia. The stars won’t align for you. Thousands of volunteers