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In general this suggestion is great - but there are also a lot of problems connected to it.

If the problems are not connected to your community or plattform (but to a product) or you can't change your plattform (missing resources) asking for feedback is bad - because you can't change anything and you cant follow up the feedback or will have to admit that you can't change it.

So: just ask for feedback if you feel / know that you will be able to fullfill some of the wishes and solve some of the problems your members will post! ;)


You're right, this question is so powerful. Too many people in community management, and to go even broader, marketing, think they thenselves are the same as their community members/target audience. Therefore they believe they know their members hopes, fears and dreams. Just ask this question, and you'll find it very surprising what people are really thinking.

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