Community Training

About Rich

  • Richard Millington is the founder of FeverBee, a community consultancy and Professional Community Management course. Richard's clients have included the United Nations, The Global Fund, Novartis, Oracle, OECD, BAE Systems, AMD and several youth & entertainment brands. Richard is also the the author of the Online Community Manifesto.

    e-mail: T :+44 (0)20 7792 2469


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Excellent point Richard, I've certainly learned that lesson the hard way in the past, great tip.


We are battling thru this right now with one of our communities. We get a ton of legit registrations but only a few that interact. We are trying to narrow down the ratio of registers vs engaged members so that we can have a baseline to start improving.

Anton Koekemoer

Hi Richard,

Awesome post – And I agree to the upmost – No need in adding any extra features is the problem lies with the features already in place. And who knows what the problem is without a proper analysis – You might just be adding more problems to the ones you already have.

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