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  • Richard Millington is the founder of FeverBee, a community consultancy and Professional Community Management course. Richard is also the author of Buzzing Communities: How To Build Bigger, Better, And More Active Online Communities. Richard's clients have included Google, AutoDesk, United Nations, Novartis, Wikipedia, Oracle, The World Bank, Diabetes Hands Foundation, Fidelity Investments, and many more. Richard is also the the author of the Online Community Manifesto.

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John Norris

Reminds me a bit of the positive ticket approach from the RCMP. They handed out positive tickets when they saw youth doing good,(coupons for food, movies, etc...) at a 3:1 ratio(1). They saw a tremendous drop in the crime rate.(2)

1. 2.9 ratio of good to bad interactions needed for a team to flourish is the Losada line (my paraphrase).

2. http://www.strategiesforyouth.org/archives/positive_ticketing.htm

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