Month: January 2012

Every few days, someone will highlight an example like this of terrible community management. DreamHost is down. People are angry. No-one from DreamHost is managing the comments.

Yesterday a commenter asked how anyone can reply to all community member e-mails in an hour or less. It takes her nearly all day to get

Don’t compare community platforms by the features they do/don’t have. Compare community platforms by the features that are essential to you and how well they

If you want to initiate discussions which get a good response, you need to know a few things: 1)   What do your members really care

Professional community managers plan their week in advance. Their plans are based upon data collected from the community (growth, engagement and sense of community), and

Last week a number of community managers claimed their biggest problem was internal. They didn’t have the right support of the organization. This had many

There are a few golden rules for converting newcomers into regular members of your community. Here are 5 rules that should help.  Golden Rule 1: