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About Rich

  • Richard Millington is the founder of FeverBee, a community consultancy and Professional Community Management course. Richard is also the author of Buzzing Communities: How To Build Bigger, Better, And More Active Online Communities. Richard's clients have included Google, AutoDesk, United Nations, Novartis, Wikipedia, Oracle, The World Bank, Diabetes Hands Foundation, Fidelity Investments, and many more. Richard is also the the author of the Online Community Manifesto.

    e-mail: richard@feverbee.com
    T:+44 (0)7763 831931

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Comments

Evan Hamilton

Absolutely! What's most frustrating about selling a crowdsourcing tool is the number of people who tell me: "Oh, we know what our customers want, they tell us all the time." They're letting the vocal minority control their company, and it'll only end badly.

SueOnTheWeb

Indeed, I totally agree with this. Whilst I take on board comments from the vocal few I am guided by the "actions" of the majority.

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