The Solution To Being Overwhelmed

Some communities are determined to recruit more members than they can handle.  This causes a problem, there is too much activity. There are too many

A Case Study: How To Improve A Newly Launched Community

The Mayo Clinic recently launched an online community; Mayo Connect.  It’s a good community concept. The Mayo Clinic has a clear target audience who have

Heavy Handed Moderation

There is an example I use in my community management training courses. In a movie magazine’s community, there was a ferocious debate about the greatest

Working

What hours is your community most active? What hours does your community manager work? I'm amazed by how often the two are extremely out of

Speaking at E-Virus in Vilnius, Lithuania on Sept, 22

I'm thrilled to announce that I'll be speaking at E-Virus in Vilnius, Lithuania on September 22nd.  The talk will cover:  The benefits of online communities Which organizations

Common Branded Community Mistakes (Example)

UK Marketing Jobs launched the UK marketing network; a community for marketing professionals in the UK to network. Here is a snippet from the UK Marketing Network

Master Engagement Before Growth

The temptation for communities with low levels of activity is to grow. This is usually a mistake. If you can’t engage the members you have,

Clever Registration Process

Jake McKee points to this clever integration of a registration page, Facebook and human motivation.    I don't think we're even close to scratching the

How Do You Get Your Audience To Interact?

Baroness Newlove buries her key point in an otherwise interesting report. “Think first about developing community spirit (not necessarily fighting crime)“ The problem in most

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