Lithium has published an excellent paper on diagnosing and understanding the health of your online community.
Be sure to read it (registration required).
About Rich
Richard Millington is the founder of FeverBee Limited, an online community consultancy, and The Pillar Summit, an exclusive course in Professional Community Management. Richard's clients have included the United Nations, The Global Fund, Novartis, Oracle, OECD, BAE Systems, AMD and several youth & entertainment brands. Richard is also the the author of the Online Community Manifesto.
e-mail: richard@feverbee.com Tel:+44 (0)20 7792 2469
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