Lithium has published an excellent paper on diagnosing and understanding the health of your online community.
Be sure to read it (registration required).

Richard Millington is the founder of FeverBee, a community consultancy and Professional Community Management course. Richard's clients have included the United Nations, The Global Fund, Novartis, Oracle, OECD, BAE Systems, AMD and several youth & entertainment brands. Richard is also the the author of the Online Community Manifesto.
e-mail: richard@feverbee.com T :+44 (0)20 7792 2469
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