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About Rich

  • Richard Millington is the founder of FeverBee, a community consultancy and Professional Community Management course. Richard is also the author of Buzzing Communities: How To Build Bigger, Better, And More Active Online Communities. Richard's clients have included Google, AutoDesk, United Nations, Novartis, Wikipedia, Oracle, The World Bank, Diabetes Hands Foundation, Fidelity Investments, and many more. Richard is also the the author of the Online Community Manifesto.

    e-mail: richard@feverbee.com
    T:+44 (0)7763 831931


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I'm new to community management and this well-stated insight struck home. Thanks for sharing!

Angela Connor

This is a great reminder, Rich. I've done many things to highlight the community within the community but I can always do more. We had a member post today that her husband died last night. I renamed the blog: "GOLO member loses husband" and posted it on the home page as our top item. The good wishes came her way in droves and continue to come. That's not necessarily a great story, but it illustrates that members care about the lives of other members as well.

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